Terms of Service:
We expect all residential accounts to settle their balances immediately upon job completion unless arranged otherwise beforehand with prior authorization. We reserve the right to ask for qualifying documentation before accepting a job or doing an estimate. Documents may include: ID, copies of credit scores, bank statements, proof of home/property ownership and/or more.
All commercial accounts that are not on-going/one-time accounts are expected to settle their balance in full no later than 30 days from the date listed on the invoice received. This is our standard protocol for how we outline these types of contracts due to our state regulations for our own protection. If the payment terms are negotiated differently, then we expect those payment terms to be followed. At the point of when we invoice is when we acknowledge the contract agreement is fully completed. We do offer a 100% customer satisfaction guarantee, however, if any further labor is necessary, it will only proceed after balances are settled in full. No labor will start until a contract is executed and we verify that tax information has been collected by your company’s correct department.
We may also, at our own discretion, require an up-front deposit of up to 25% of a contract’s value upon execution. In other cases, we may require a card number to be put on file which means you authorize us to charge this card if necessary. If a deposit is a part of any contract with us, it is to be paid immediately upon contract execution. The deposit is non-refundable and will be credited towards the invoice.
All commercial entities that refuse to pay their balances will have legal action taken against them in a manner proper to the situation with proper legal procedures.
Ongoing commercial contracts are expected to be paid in installments either biweekly (15 days) or monthly (30 days) depending on the contract. Once an account becomes late, labor will cease until the account is paid up to date. The amount owed late will incur a surcharge of 5% per month until paid. Legal action will follow based on contract terms if payment is refused. Once an account is paid up to its current balance, labor will resume immediately per contract terms.
Government, state or county accounts/contracts payment terms will be dependent on the job size, length, and frequency.
Cancellation Policy:
Cancellation of any in person estimate, appointments, or job bookings within 24 hours before they are scheduled to take place will be subjected to a $35 rebooking/ cancellation fee, please provide cancellation notice at least 24 hours or more in advance. If weather is a factor, this will be automatically waived. Thank you.
*We reserve the right to change our terms of service, cancellation policy, and the payment terms and options at any time
Thank you! - The Driftworks Power Washing & Sanitation Team